The company’s capital improvements have focused on critical system modernization, including the overhaul of wastewater treatment facilities and pump stations. A primary achievement during this period was the rapid installation of a permanent PFAS treatment system at the Salem Water Treatment Plant, a project fast-tracked to meet state drinking water standards. Beyond technical upgrades, the utility has invested in customer service infrastructure, such as meter replacements and the refurbishment of the city’s water tank.
Beyond technical engineering, the utility and the American Water Charitable Foundation have directed $766,000 toward local community initiatives. This funding includes a $702,500 Neighborhood Tax Revitalization Credit grant awarded to Stand Up for Salem, along with support for school hydration stations and workforce development programs. Salem City Mayor Jody Veler noted that the partnership addressed long-standing infrastructure needs that had previously exceeded the city’s independent financial capacity.





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